The New Year is always a great time to introduce change. I am pleased to announce that I have joined the Social Enterprise revolution at Salesforce.com. While I have always had the highest level of respect for SFDC, I didn't entirely appreciate or understand how far ahead the SFDC products and solutions had moved from the competition. What started as a leading edge product to assist sales people in their team selling has transformed into the biggest game changing technology in the last decade. Stay tuned for more great features in the the February release of Spring '12 and watch this video on the new featuers specific to Service Cloud.